Refund and Cancellation Policy

1. Purpose of This Policy

This Refund and Cancellation Policy outlines the conditions under which bookings made through DB Destiny may be cancelled, amended, or refunded. It forms an integral part of DB Destiny's Terms and Conditions of Service and applies to all travel and services booked through DB Destiny's website, platform, applications, or official communication channels.

DB Destiny Oy acts as the central booking authority and intermediary between customers and local service providers. All refund and cancellation requests must be handled exclusively through DB Destiny and not directly with third-party providers.

2. General Cancellation Rights

Customers may request cancellation of any confirmed booking up to 24 hours before the scheduled service start time. However, this standard cancellation period may vary depending on the specific terms and conditions of local service providers, including hotels, tour local ground handlers, transport companies, and experience providers.

Customers are required to carefully review the cancellation instructions and conditions displayed within each service or tour package description prior to confirming any booking. Where local provider policies override the 24-hour rule, those provider-specific conditions shall apply.

3. Provider-Specific Conditions

Some services may have:

• Longer advance cancellation requirements
• Partial refund conditions
• Non-refundable bookings
• Seasonal or promotional restrictions

These conditions will always be clearly communicated within the relevant service description. By completing a booking, customers acknowledge and accept the applicable provider-specific cancellation rules.

4. Refund Eligibility

Refunds may be issued when:

• Cancellations are made within the permitted time frame
• Services are unavailable due to provider fault
• DB Destiny cancels services due to operational reasons
• Force majeure events occur where refund is permitted by suppliers

Refund amounts depend on provider policies, payment processing fees, and service already delivered (if any).

5. Non-Refundable Situations

Refunds will not be provided in cases including but not limited to:

• Cancellations beyond provider deadlines
• No-show without prior notice
• Customer failure to meet travel requirements (visa, passport, health rules where required)
• Voluntary trip interruption
• Services used partially or fully

6. Refund Processing Timeline

Approved refunds will be:

• Processed to the original payment method through Stripe or the original financial channel
• Completed within 7–10 business days, depending on banking systems

DB Destiny is not responsible for delays caused by banks or payment providers.

7. Amendments and Changes

Customers may request booking changes subject to:

• Availability
• Service provider approval
• Possible price adjustments

8. Force Majeure Situations

In cases of natural disasters, political unrest, pandemics, and government restrictions, refunds or rescheduling will depend on local provider policies and insurance coverage. DB Destiny will assist customers in communication and resolution wherever possible.

9. Customer Responsibility

Customers are solely responsible for:

• Reviewing service-specific cancellation rules
• Understanding refund eligibility
• Maintaining appropriate travel insurance

DB Destiny strongly recommends comprehensive travel insurance for unexpected circumstances.

10. How to Request a Refund or Cancellation

All requests must be submitted to support@dbdestiny.fi

Requests should include:

• Booking reference number
• Customer full name
• Service booked
• Reason for cancellation or refund request

11. Policy Updates

DB Destiny Oy reserves the right to update this Refund and Cancellation Policy at any time. Updates will be published on the platform and apply to future bookings.

12. Contact Information

DB Destiny Oy

Address: Vuorikummuntie 9C, Finland
Email: support@dbdestiny.fi
Phone: +358 44 929 9854